Is it free to use?

Yes. The Free plan requires no credit card and remains free indefinitely.

Is there a limit on inquiries themselves?

No. Receiving and storing inquiries is unlimited on every plan. Plan limits apply only to the number of reply drafts generated, products, and knowledge sources.

Will my contact form suddenly stop working if I don't pay?

No. You can keep using the Free plan indefinitely, and your contact form itself will not stop working. If you reach a plan limit, only automatic generation of reply drafts is blocked. Existing data is never deleted or retroactively restricted.

How does it capture environment details?

Add query parameters such as app_version, platform, os_version, and device to the contact link to save them as environment details with each inquiry. On the Indie plan and above, you can also configure arbitrary parameters and display labels and include them in the installation prompt.

Is my inquiry content or product knowledge used to train AI models?

No. Inquiry content and knowledge sources are used only to search for and reference information needed to generate the relevant reply draft. They are never used to train AI models. Data is isolated by account and is never used to generate replies for other accounts.

I'm not sure how to set it up.

Just follow "Getting started" in your dashboard. You can complete all four steps on the same screen: add knowledge sources → customize the form's appearance → verify it with a test submission → add it to your product. In the installation step, you can either copy the public URL or give the generated implementation prompt directly to your AI agent.

Are replies sent to users automatically?

No. IndieForm only generates reply drafts and never sends them automatically. After reviewing and editing the content yourself, you open your email app directly and send the reply. A human always decides whether to send it.